One Click Admit — Support

One Click Admit is a front-desk tool for healthcare organizations. A clinician scans the barcode on a patient's identification document, the App returns that patient's medical record number, and insurance cards are photographed and filed to the correct chart. The App is licensed to healthcare organizations and is not available to the general public.

Contact us

For help with the App, or to license it for your organization, email info@reimaginedconsulting.com. Tell us your organization's name and, if you are reporting a problem, what you were doing when it happened. We will come back to you.

If your organization already uses One Click Admit, your own IT administrator can usually resolve access problems faster than we can, because they hold your accounts.

Before you write

A few things account for most of what we are asked.

“We don't recognise your organization.” The App finds your organization from the domain of the email address you enter. If your address is at a different domain — common for locum, agency and contracted staff who are guests in a clinic's Microsoft account — enter the clinic's domain when the App asks for your organization. You still sign in with your own email address.

You cannot sign in. Accounts are created and removed by your own organization in Microsoft Entra ID. We cannot create, reset or delete them, and the App has no sign-up of its own. If your password or multifactor prompt is not working, your IT administrator is the person to ask.

The barcode will not scan. Use the barcode on the back of the identification document, not the photograph side. Hold the card flat, fill the frame, and let the camera settle. The App captures on its own; there is no button to press. A card the App cannot read is reported as an unsupported ID rather than failing silently, and you can look the patient up in your record system by hand.

The camera or location permission was declined. The camera is required; there is no way to read a barcode without it. Location is optional and is used only to file a newly created patient to the clinic you are in. Both can be changed in iOS Settings under One Click Admit.

Your data

The App keeps no patient data on the device. Scanned fields and insurance card images exist only for the moment it takes to send them and are discarded once accepted. Nothing is synced to iCloud. The full detail is in the One Click Admit Privacy Policy, and privacy questions can be sent to privacy@reimaginedhealth.com.

Reimagined Health, LLC

7150 East Camelback Road, Suite 444
Scottsdale, Arizona 85251
info@reimaginedconsulting.com